At SiteWhizz, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.
We collect information that you provide directly to us, including:
- Account Information: Name, email address, company name, and password when you create an account.
- Payment Information: Billing address and payment details processed securely through our payment providers.
- Content Data: Website URLs, documents, and other content you provide to train your AI chatbot.
- Usage Data: Information about how you interact with our platform, including agent conversations and analytics.
- Communications: Messages you send to us for support or feedback.
We automatically collect certain information when you use our services:
- IP address and device information
- Browser type and operating system
- Pages visited and features used
- Time and date of visits
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Train and optimize your AI chatbot based on your content
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Personalize and improve your experience
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
- Legal Requirements: When required by law or to respond to legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us permission to share your information.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Employee training on data protection
- Secure data centers with physical security
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Objection: Object to processing of your personal information.
- Withdrawal: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at admin@sitewhizz.io.
6. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your activity on our platform. You can control cookies through your browser settings, though disabling cookies may affect functionality.
We use the following types of cookies:
- Essential Cookies: Required for the platform to function properly.
- Analytics Cookies: Help us understand how visitors interact with our platform.
- Preference Cookies: Remember your settings and preferences.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us: